IAS Offres

Offre N7 : Application Engineer


Application Engineer

  Email : matchproject-senegal@aldelia.com

  Localisation : Sint-Niklaas, Belgium

Provide direct technical assistance (remotely and onsite) to ST Engineering iDirect’s customers
• Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer
• Plan, design and contribute to commercial roll-out projects such as installations, acceptance tests and training
• Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances
• Interface with other departments on product deficiencies, whilst acting as the customer’s liaison
• Contribute
o To Product Lifecycle Management by providing input for Products improvement via continuous interaction with Systems Engineering
o And lead company task forces to restore and resolve Customer Problems
• Issue technical bulletins, procedures and work methods in order to maintain and extend the STE iDirect product knowledge base
• Assist in the validation, documentation and training of new products and software releases
• Be part of rotating shift duties in support of 7x24x365 operations as part of the follow-the-sun support in collaboration with other offices collaboration
• Participate actively in continuously improving STE iDirect’s operations
• Administer efficient working of infrastructure and assist to install an effective equipment base