Email : matchproject-senegal@aldelia.com
Localisation : Sint-Niklaas, Belgium
Description
Provide direct technical assistance (remotely and onsite) to ST Engineering
iDirect’s customers
• Identify, follow-up, resolve and document customer technical complaints
with regular feedback to management and customer
• Plan, design and contribute to commercial roll-out projects such as
installations, acceptance tests and training
• Execute and lead service interventions such as system upgrades, configuration
changes and preventive maintenances
• Interface with other departments on product deficiencies, whilst acting as the
customer’s liaison
• Contribute
o To Product Lifecycle Management by providing input for Products
improvement via continuous interaction with Systems Engineering
o And lead company task forces to restore and resolve Customer Problems
• Issue technical bulletins, procedures and work methods in order to maintain
and extend the STE iDirect product knowledge base
• Assist in the validation, documentation and training of new products and
software releases
• Be part of rotating shift duties in support of 7x24x365 operations as part of
the follow-the-sun support in collaboration with other offices collaboration
• Participate actively in continuously improving STE iDirect’s operations
• Administer efficient working of infrastructure and assist to install an effective
equipment base